Privacy policy

Privacy Policy

Last Updated: 26 September 2026

At Snapbyt ("Snapbyt", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit, browse, use or purchase products through our website, including our Shopify-powered online store, or communicate with us through email, phone, WhatsApp, SMS or other channels.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. About Snapbyt

Brand / Legal Entity Name: Snapbyt
Business Address: Plot No. 303A, Mahaveer Nagar, Mahaveer Nagar 2, Maharani Farm, Jaipur, Rajasthan, India
Email: support@snapbyt.com
WhatsApp / Phone: +91 6363696300

Snapbyt operates an online retail/e-commerce business through which customers can browse and purchase products offered on our website.

Our website is powered by Shopify, which provides the e-commerce platform and technology infrastructure used to operate our online store.

2. Personal Information We Collect

Depending on how you interact with Snapbyt, we may collect the following information:

A. Contact and Delivery Information

This may include:

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
City
State
PIN code
Other information necessary to deliver your order

B. Order and Transaction Information

We may collect:

Products purchased
Product quantities
Order number
Order date and time
Order value
Discount/coupon information
Payment method
Payment status
Refund and cancellation information
Return and replacement information
Delivery and shipment information
Courier/tracking information

C. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, we may receive information such as payment status, transaction reference, payment confirmation and related transaction details.

Snapbyt does not normally store complete debit-card, credit-card or banking credentials on its own systems. Such information may be processed directly by the relevant payment service provider according to its own privacy and security practices.

D. Communication Information

When you contact us, we may collect information contained in:

Emails
WhatsApp conversations
Phone calls
Customer support requests
Messages
Complaints
Return/refund requests
Other communications with Snapbyt

E. Device and Technical Information

When you visit our website, certain technical information may be automatically collected, including:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information where available
Website pages visited
Date and time of access
Referring website or campaign
Cookies and similar technologies
Website interaction information

F. Marketing and Advertising Information

Where applicable, we may collect information relating to:

Products viewed
Products added to cart
Purchases
Website interactions
Marketing campaign interactions
Advertisement interactions
Referral information
Campaign or UTM information

This information may be used to understand campaign performance and provide relevant advertising.

3. How We Collect Information

We may collect personal information:

Directly from you when you place an order or submit information.
Automatically when you browse or interact with our website.
Through cookies and similar technologies.
Through Shopify and technology providers supporting our website.
Through payment service providers.
Through shipping and logistics partners.
Through customer-support and communication platforms.
Through marketing, analytics and advertising service providers.
When you voluntarily contact us or provide information through WhatsApp, email, phone or other channels.

4. Why We Use Your Personal Information

We use personal information only for legitimate business, contractual, legal or otherwise permitted purposes, including the following:

A. Processing and Fulfilling Orders

We may use your information to:

Process your order
Confirm your order
Generate invoices
Process payments
Arrange shipment
Provide tracking information
Deliver your order
Process returns, refunds and replacements
Provide customer support

B. COD Order Verification

For Cash on Delivery orders, we may contact you through phone, SMS, WhatsApp or other communication channels to:

Confirm your order
Verify delivery details
Confirm your availability
Reduce fraudulent or accidental orders
Reduce failed deliveries and returns

C. Shipping and Logistics

We may share relevant information with courier, logistics and fulfillment partners so that your order can be collected, transported and delivered.

This may include your:

Name
Mobile number
Shipping address
PIN code
Order details
Tracking/order reference

D. Customer Support

We use your information to:

Respond to questions
Resolve complaints
Provide order assistance
Handle returns and refunds
Investigate delivery issues
Communicate important information relating to your order

E. Fraud and Abuse Prevention

We may use information to identify and prevent:

Fraudulent transactions
Fake or duplicate orders
Payment abuse
Misuse of promotional offers
Suspicious activity
Repeated abusive return/refund activity
Other unlawful or harmful activity

F. Website Improvement

We may analyse website usage and customer interactions to:

Improve our website
Improve products and services
Understand customer behaviour
Improve checkout experience
Fix technical problems
Improve website performance

G. Marketing and Advertising

Where permitted and applicable, we may use personal information for:

Promotional emails
SMS
WhatsApp communications
Offers and promotions
Product recommendations
Retargeting and advertising
Measuring advertising performance
Understanding campaign performance

Where consent is required by applicable law, we will seek or rely on the appropriate consent mechanism.

You may opt out of promotional communications where an opt-out facility is provided.

Please note that even if you opt out of promotional communications, we may continue sending essential transactional communications, such as order confirmation, shipping updates, delivery notifications, refund information or other service-related messages.

H. Legal and Regulatory Compliance

We may process or retain information where necessary to:

Comply with applicable Indian laws
Maintain tax and accounting records
Respond to lawful government requests
Prevent or investigate fraud
Resolve disputes
Enforce our terms and policies
Protect our legal rights
Comply with court or regulatory orders

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, SDKs and similar technologies.

These technologies may help us:

Keep the website functioning
Remember shopping-cart information
Remember preferences
Understand website traffic
Measure advertising effectiveness
Improve website performance
Provide relevant advertisements

Third-party services used on our website may also use cookies or similar technologies according to their own policies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Service Providers

To operate our business, we may use third-party service providers.

These may include providers for:

E-commerce technology
Shopify
Payment processing
Shipping and logistics
Order fulfillment
SMS
WhatsApp communication
Email
Customer support
Analytics
Advertising
Cloud hosting/storage
Fraud prevention
Technology and security

These service providers may process information on our behalf or independently according to their applicable terms and privacy policies.

We share only information reasonably necessary for the relevant business purpose, subject to applicable law.

7. Shopify

Our online store is hosted and powered by Shopify.

Information submitted through our website may be processed by Shopify and other service providers involved in providing the e-commerce services.

Shopify may process information in accordance with its own privacy policies and applicable laws.

You can review Shopify's privacy information through Shopify's official privacy resources.

8. Sharing of Personal Information

We may disclose personal information where reasonably necessary to:

Shopify
Payment processors
Banks/payment providers
Courier and logistics companies
Fulfillment partners
Technology service providers
SMS/WhatsApp/email service providers
Analytics providers
Advertising and marketing partners
Customer support providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
Courts, regulators or other competent authorities
Other parties where disclosure is necessary to protect our rights, customers, business or property

We do not intend to sell your personal information as a standalone commercial product.

9. International Processing and Transfers

Some of our technology, e-commerce, analytics, advertising, payment or service providers may process information outside India.

Where personal information is transferred, stored or processed outside India, we will take steps required under applicable law and use appropriate contractual, technical or organisational safeguards where applicable.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account, device and login information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Retention periods may depend on:

The nature of the information
The purpose for which it was collected
Whether an order or customer relationship exists
Tax/accounting requirements
Legal obligations
Dispute resolution
Fraud prevention
Enforcement of agreements and policies

When personal information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

12. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

Request access to personal information held by us
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Contact us regarding concerns about processing of your personal information
Request information about how your personal information is processed

To exercise applicable rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal or other permitted limitations.

13. Withdrawal of Consent

Where processing is based on your consent, you may withdraw your consent by contacting us or using the available withdrawal mechanism.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Where information is required to fulfil an order, provide a requested service, comply with law, prevent fraud or perform another permitted purpose, we may continue processing that information where legally permitted or required.

14. Marketing Communication Preferences

You can request to stop receiving promotional communications from Snapbyt.

Where applicable, promotional emails may contain an unsubscribe option.

You may also contact us at:

Email: support@snapbyt.com
WhatsApp / Phone: +91 6363696300

Please note that opting out of promotional communications does not necessarily stop essential service communications related to your orders, payments, shipping, delivery, returns, refunds or customer support.

15. Children's Personal Information

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental consent.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.

16. Customer Reviews, Photos and User-Submitted Content

If you voluntarily submit a review, photograph, video, testimonial or other content to Snapbyt, we may use that content for legitimate business purposes such as displaying customer reviews or promoting our products, subject to applicable law and any consent required.

Do not submit personal information belonging to another person without appropriate permission.

17. Third-Party Websites and Links

Our website may contain links to third-party websites, payment pages, social media platforms or other services.

Snapbyt is not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

18. Fraud, Security and Duplicate Orders

To protect our customers and business, Snapbyt may use order, transaction, device, contact and delivery information to identify potentially fraudulent, suspicious, duplicate or abusive transactions.

Where reasonably necessary, an order may be subject to verification, cancellation, restriction or additional confirmation, subject to applicable law and our applicable order policies.

19. Communications Regarding Orders

By placing an order with Snapbyt, you may receive transactional communications necessary to fulfil your purchase.

These may include:

Order confirmation
Payment confirmation
Order processing updates
Shipping confirmation
Tracking information
Delivery attempts
Delivery notifications
Return/refund updates
Customer support messages

These communications are considered service-related communications and may continue even if you have opted out of promotional marketing.

20. Grievance Redressal

If you have a complaint, concern or grievance relating to:

Your order
Payment
Delivery
Return
Refund
Customer service
Privacy
Personal information

you may contact Snapbyt using the details below.

Grievance Officer: Grievance Officer, Snapbyt
Email: support@snapbyt.com
WhatsApp / Phone: +91 6363696300
Address: Plot No. 303A, Mahaveer Nagar, Mahaveer Nagar 2, Maharani Farm, Jaipur, Rajasthan, India

We will review and address grievances in accordance with applicable law and our internal grievance process.

21. Data Protection Requests

For privacy-related requests, please contact:

Privacy Contact: Snapbyt Privacy Team
Email: support@snapbyt.com
Phone/WhatsApp: +91 6363696300

When submitting a request, please provide sufficient information for us to identify the relevant account, order or information and verify your identity where necessary.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our business
Changes in technology
Changes in our services
Changes in applicable law
Changes in regulatory requirements
Changes in our data-processing practices

When we make changes, we will update the "Last Updated" date on this page.

We encourage you to review this Privacy Policy periodically.

23. Applicable Law

This Privacy Policy and the processing of personal information by Snapbyt shall be governed by applicable laws of India, subject to any mandatory rights or protections available to customers under applicable law.

Nothing in this Privacy Policy is intended to limit any statutory consumer rights that cannot lawfully be excluded or restricted.

24. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:

Snapbyt

Address: Plot No. 303A, Mahaveer Nagar, Mahaveer Nagar 2, Maharani Farm, Jaipur, Rajasthan, India
Email: support@snapbyt.com
WhatsApp / Phone: +91 6363696300

We are committed to handling customer information responsibly and addressing privacy-related concerns in accordance with applicable Indian law.